Immediately

$32,000 to $55,000 per year, depending on education and relevant experience.

Benefits:

Fully-paid health, dental, vision and life insurance, paid holidays, vacations and discretionary personal days, cash bonus plan and participation in Employee Stock Ownership Plan (ESOP) after one year.

Responsibilities:

Responsible for meeting and exceeding daily customer service expectations in a safe, efficient manner.

Relevant Tasks:

• Work as part of a two-person team to satisfy customer requirements safely and efficiently by handling freight cars.
• Support customer service function through use of on-board automated event reporting system.
• Inspect locomotive(s) daily for safety compliance and operational suitability, and operate locomotive(s) in safe and efficient manner (if certified as engineer).
• Communicate effectively with customers and Marquette Rail customer service staff.
• Present a positive image to customers as part of the Marquette Rail team.
• Proactively address and solve daily customer service challenges and issues.
• Other tasks as periodically assigned by the general manager.

• Determines, as a team, appropriate daily customer service plan.
• Seeks new ways of enhancing service efficiencies.

• Experience in or demonstrated knowledge of the railroad industry preferred.
• Demonstrated knowledge of operating and safety rules and proper air brake operation.
• Demonstrated ability to operate locomotive efficiently and safely (if certified as engineer).
• Engineer candidates must be FRA Certified with clean operating and safety record, with no substance abuse infractions.
• Must pass drug screening test.
• Experience in use of automated work order and event reporting software and hardware preferred.
• Successful candidate is a self-starter, able to work within established deadlines to address all customer service requests promptly and appropriately.
• Customer-focused attitude, willing to place customer and organizational needs over personal self-interest.
• Ability to work effectively as a part of a company-wide team.

Interested candidates should submit resumes to Team.Tryouts@MarquetteRail.com with "TRANS" in the subject line.